Archives: FAQs

What is your bank account number?

If you have chosen to pay by internet banking, you should get an email with our bank details on it. But if you can’t find that, here it is again:

02-1278-0036360-25

What if I’m not home when the courier delivers?

Our boxes don’t require a signature on delivery so the courier will leave them on your door step. If you would like them left in a specific place (eg where you know they’ll be out of the sun), note that on your order and it will go on the courier label. Our boxes are packed with enough ice to keep the meat chilled for at least 24 hours so even if you’re out all day they’ll be fine.

Can I visit your farm?

Yes, we’d love to see you in person on the farm. Please contact us by email to arrange a time. You can also drive, walk or bike through our farm by following Bird Rd at Clifton which cuts right through the middle of the farm as it winds up to Birds Clearing.

Does all your meat come from the Ellis Creek family farm?

As much as possible we source from our own farm, however occasionally we have to supplement the supply from nearby local trusted farms, where we know the farmer well and are confident that they also put the welfare of their animals first.

About opening vacuum packs with bone-in meat

Sometimes when you open a vacuum pack of meat with bones you might notice an odd smell. This is just lactic acid and is quite normal. It will disappear soon after opening and has no effect on the meat.

Is your farm certified organic?

We believe that there are aspects of running a certified organic livestock farm that are difficult to achieve while still putting the welfare of our animals first, particularly around the prevention of parasites. We do however believe in the fundamental principles behind organic farming, and are working towards incorporating these where we can see that it’s the right thing to do. We strongly believe in having healthy contented animals farmed in a low intensity way and improving the capacity of the soil to sequester carbon and build organic matter.

How are your meat boxes packaged?

Boxes for local delivery in person are packed in recyclable cartons or paper bags. We may leave an ice-pack in the box if you’re not home when it’s delivered. Boxes for courier delivery are currently packed in ‘Chilltainers’, which are double layered silver cartons (no polystyrene here), with ice packs. In the courier boxes with ice packs the meat stays nicely chilled for at least 24 hours, long enough for it to get from our fridge to yours.

The ice packs and Chilltainers can be recycled back to us so we can use them again (if they’re clean) – if you’re local then just give them back to us or leave them out when we collect. If you’re receiving by courier then we’ll pay for courier return once you’ve collected 5 or more cartons.

How are your meat cuts packaged?

We hate plastic but it happens to be the only thing that’s really good at preventing blood from leaking through cardboard boxes and other people’s courier packages. We definitely use as little as possible though, so that means no foam trays, just shrink wrap vacuum packs. These can be washed out with warm soapy water and recycled in the soft plastics recycling collection points once they start operating again later in 2019.

Smaller cuts like steaks are normally packed in pairs depending on the size, and mince etc is packed in portions of about 500g. Larger cuts like roasts and corned beef are usually about 1-1.5kg.